MORE Conversations From the Professional Front Lines

OT: anything goes!

Moderator: Edi

User avatar
InsaneTD
Jedi Knight
Posts: 621
Joined: 2010-07-13 12:10am
Location: South Australia

Re: MORE Conversations From the Professional Front Lines

Post by InsaneTD » 2018-06-26 02:57am

Probably using a smart phone and hit the call button that's presented by some sites. It puts in all the needed calling codes for it to connect for you and they wouldn't have noticed the international code.

User avatar
Raw Shark
Stunt Driver / Babysitter
Posts: 6434
Joined: 2005-11-24 09:35am
Location: One Mile Up

Re: MORE Conversations From the Professional Front Lines

Post by Raw Shark » 2018-06-26 11:22pm

Not my job, but related to white water rafting:

RAFTING GUIDE: So we're going to mostly be doing Class 4 rapids today, with a couple spots that are Class 5.

ME: So that's on a scale of 1-10, right?

RAFTING GUIDE: No, 1-5.

ME: Well, shit.

RAFTING GUIDE: You'll be fine, just paddle hard, watch your head, and stay in the boat.

~~~~~

TIME PASSES:

RAFTING GUIDE: So, we're going over a waterfall in a minute. Do you guys want to flip the boat backwards and go swimming?

ME: Fuck no.

THE REST OF THE TROOP: Hell yeah we do!

ME: [facepalm]

The rafting company had a photographer stationed at all of the "fun" spots. My parents still have the picture on the wall in their hallway, right next to the one of me meeting George H. W. Bush, who I would not have voted for, but c'mon, how often do you get to shake the hand of a POTUS? #eaglescout.

"Do I really look like a guy with a plan? Y'know what I am? I'm a dog chasing cars. I wouldn't know what to do with one if I caught it! Y'know, I just do things..." --The Joker

User avatar
LadyTevar
White Mage
White Mage
Posts: 19508
Joined: 2003-02-12 10:59pm
Location: Tahalshia Manor

Re: MORE Conversations From the Professional Front Lines

Post by LadyTevar » 2018-06-27 08:25am

Wow. That sounds like Upper Gauley River. 5 Class 5's, the rest Class 3-4, and Sweet's Falls is a waterfall.

Where was your trip?
Image
Librium Arcana, Where Gamers Play!
Nitram, slightly high on cough syrup: Do you know you're beautiful?
Me: Nope, that's why I have you around to tell me.
Nitram: You -are- beautiful. Anyone tries to tell you otherwise kill them.
"A life is like a garden. Perfect moments can be had, but not preserved, except in memory. LLAP" -- Leonard Nimoy, last Tweet

User avatar
Raw Shark
Stunt Driver / Babysitter
Posts: 6434
Joined: 2005-11-24 09:35am
Location: One Mile Up

Re: MORE Conversations From the Professional Front Lines

Post by Raw Shark » 2018-06-27 12:01pm

Penobscot River, Maine. Shit was crazy, until lunch, which we had in the calm spot. The 12' waterfall was almost right after that.

"Do I really look like a guy with a plan? Y'know what I am? I'm a dog chasing cars. I wouldn't know what to do with one if I caught it! Y'know, I just do things..." --The Joker

User avatar
LadyTevar
White Mage
White Mage
Posts: 19508
Joined: 2003-02-12 10:59pm
Location: Tahalshia Manor

Re: MORE Conversations From the Professional Front Lines

Post by LadyTevar » 2018-07-04 01:10pm

Had a woman call in, looking for photos of her son's Boy Scout rafting trip.
She couldn't tell us when they went. She couldn't tell us who scheduled the trip. She couldn't tell us the Scout Master's Name, or what the troop Number was. She had no idea who her son was traveling with, or where her son was.
But by GOD she wanted us to get her pictures for her, and it was all our fault that she couldn't find a boy with his shirt off in all the pictures on the photographer's website.

Sadly, she was talking to one of the ladies that joined up the same time I did, but who doesn't have experience being firm with people. Another lady took the phone from my co-worker and firmly told the lady "Look, go talk to the Scout Master to get the information, and then we'll help you. Have a nice day."

For the next hour all the mothers were furious with the caller, unable to believe that she was that clueless about her son's hobbies and whereabouts.
Image
Librium Arcana, Where Gamers Play!
Nitram, slightly high on cough syrup: Do you know you're beautiful?
Me: Nope, that's why I have you around to tell me.
Nitram: You -are- beautiful. Anyone tries to tell you otherwise kill them.
"A life is like a garden. Perfect moments can be had, but not preserved, except in memory. LLAP" -- Leonard Nimoy, last Tweet

User avatar
U.P. Cinnabar
Sith Devotee
Posts: 3120
Joined: 2016-02-05 08:11pm
Location: Aboard the RCS Princess Cecile

Re: MORE Conversations From the Professional Front Lines

Post by U.P. Cinnabar » 2018-07-04 01:15pm

But, you're supposed to magically have the information, because you're the grunts.

AIIIIII!
"Beware the Beast, Man, for he is the Devil's pawn. Alone amongst God's primates, he kills for sport, for lust, for greed. Yea, he will murder his brother to possess his brother's land. Let him not breed in great numbers, for he will make a desert of his home and yours. Shun him, drive him back into his jungle lair, for he is the harbinger of Death.."
—29th Scroll, 6th Verse of Ape Law
"Indelible in the hippocampus is the laughter. The uproarious laughter between the two, and their having fun at my expense.”
---Doctor Christine Blasey-Ford

User avatar
SCRawl
Has a bad feeling about this.
Posts: 4145
Joined: 2002-12-24 03:11pm
Location: Burlington, Canada

Re: MORE Conversations From the Professional Front Lines

Post by SCRawl » 2018-08-24 11:08pm

Background: I work for a company which develops ERP software. We have a shitload of customizations for many of our clients, and while we do support them when things go wrong, not every developer understands every client's customizations. For this one client, there's one guy who understands their custom stuff, and we'll call him Batman. The client was calling in, looking for someone to figure out why his stuff wasn't working.

CLIENT: Can we get Batman to take a look?
ME: Batman is off until Monday.
CLIENT: Is there a way to get hold of Batman? Perhaps send him an email today?
ME: No, he's on vacation. Incommunicado, as far as I know.
CLIENT: Oh, he's gone overseas?

In the client's defence, english isn't his first language.
73% of all statistics are made up, including this one.

I'm waiting as fast as I can.

User avatar
LaCroix
Sith Marauder
Posts: 4549
Joined: 2004-12-21 12:14pm
Location: Sopron District, Hungary, Europe, Terra

Re: MORE Conversations From the Professional Front Lines

Post by LaCroix » 2018-10-03 10:30am

I's now five days I am looking for the ghost of a really bad error - emails are going POOF somewhere inbetween saving and getting sent out...
Five days, no trace, no logfile, no debugging, no hacking the app to cause weird states and hoping that will recreate the problem...
Five days of 12 hours nonstop debugging and getting bugged by the Business partner if we have a solution, yet...
For a code some hired guys wrote, published and left the company, which I am now responsible for as the only coder in the newly created team(since about a week). So I am supposed to be the expert on it, even though I've never seen line of it...

I'm contemplating leaving this job and taking up a career in shelf stocking...
A minute's thought suggests that the very idea of this is stupid. A more detailed examination raises the possibility that it might be an answer to the question "how could the Germans win the war after the US gets involved?" - Captain Seafort, in a thread proposing a 1942 'D-Day' in Quiberon Bay

I do archery skeet. With a Trebuchet.

User avatar
InsaneTD
Jedi Knight
Posts: 621
Joined: 2010-07-13 12:10am
Location: South Australia

Re: MORE Conversations From the Professional Front Lines

Post by InsaneTD » 2018-10-04 02:24am

Did the previous guy at least comment his code?

User avatar
LadyTevar
White Mage
White Mage
Posts: 19508
Joined: 2003-02-12 10:59pm
Location: Tahalshia Manor

Re: MORE Conversations From the Professional Front Lines

Post by LadyTevar » 2018-10-04 12:32pm

Just got the "We're going to lay off everyone by Oct 21st" email from the rafting company. After all, you don't need 100+ employees when it's too cold to run the river.

So, back to job-hunting again. If I'm lucky I'll get called back next April/May when it's ok to go rafting again.

At least I'll be able to re-apply for my Free Insurance and possibly Food Stamps again. They got taken away because I had several good sales on one check. Income limit is $1500/month Gross Pay for food stamps. That one check with my bonus pay was $1000 (gross pay). If they'd gone by Take Home pay, it'd have only been $800.
Image
Librium Arcana, Where Gamers Play!
Nitram, slightly high on cough syrup: Do you know you're beautiful?
Me: Nope, that's why I have you around to tell me.
Nitram: You -are- beautiful. Anyone tries to tell you otherwise kill them.
"A life is like a garden. Perfect moments can be had, but not preserved, except in memory. LLAP" -- Leonard Nimoy, last Tweet

User avatar
Khaat
Jedi Knight
Posts: 889
Joined: 2008-11-04 11:42am

Re: MORE Conversations From the Professional Front Lines

Post by Khaat » 2018-10-04 01:05pm

SCRawl wrote:
2018-08-24 11:08pm
Background: I work for a company which develops ERP software. We have a shitload of customizations for many of our clients, and while we do support them when things go wrong, not every developer understands every client's customizations. For this one client, there's one guy who understands their custom stuff, and we'll call him Batman. The client was calling in, looking for someone to figure out why his stuff wasn't working.

CLIENT: Can we get Batman to take a look?
ME: Batman is off until Monday.
CLIENT: Is there a way to get hold of Batman? Perhaps send him an email today?
ME: No, he's on vacation. Incommunicado, as far as I know.
CLIENT: Oh, he's gone overseas?

In the client's defence, english isn't his first language.
"Incommunicado? Where's that?"
"Twenty miles east, then take a left."
Rule #1: Believe the autocrat. He means what he says.
Rule #2: Do not be taken in by small signs of normality.
Rule #3: Institutions will not save you.
Rule #4: Be outraged.
Rule #5: Don’t make compromises.

User avatar
Raw Shark
Stunt Driver / Babysitter
Posts: 6434
Joined: 2005-11-24 09:35am
Location: One Mile Up

Re: MORE Conversations From the Professional Front Lines

Post by Raw Shark » 2018-10-08 08:33am

DIPSHIT: Yo, I'm trying to get the fuck out your store.

ME: Okay. Be my guest.

DIPSHIT: Well, why yo ass not getting behind the counter?

ME: Because you talked to me.

GOLD TOOTH: Yo, Matty. What's good?

ME: Having friends in times of uncertainty.

DIPSHIT: [backs down like an unfunny clown]

"Do I really look like a guy with a plan? Y'know what I am? I'm a dog chasing cars. I wouldn't know what to do with one if I caught it! Y'know, I just do things..." --The Joker

User avatar
LaCroix
Sith Marauder
Posts: 4549
Joined: 2004-12-21 12:14pm
Location: Sopron District, Hungary, Europe, Terra

Re: MORE Conversations From the Professional Front Lines

Post by LaCroix » 2018-10-08 08:59am

InsaneTD wrote:
2018-10-04 02:24am
Did the previous guy at least comment his code?
Guess... :roll:
A minute's thought suggests that the very idea of this is stupid. A more detailed examination raises the possibility that it might be an answer to the question "how could the Germans win the war after the US gets involved?" - Captain Seafort, in a thread proposing a 1942 'D-Day' in Quiberon Bay

I do archery skeet. With a Trebuchet.

User avatar
U.P. Cinnabar
Sith Devotee
Posts: 3120
Joined: 2016-02-05 08:11pm
Location: Aboard the RCS Princess Cecile

Re: MORE Conversations From the Professional Front Lines

Post by U.P. Cinnabar » 2018-10-08 10:44am

My guess would be a big fat nope.
"Beware the Beast, Man, for he is the Devil's pawn. Alone amongst God's primates, he kills for sport, for lust, for greed. Yea, he will murder his brother to possess his brother's land. Let him not breed in great numbers, for he will make a desert of his home and yours. Shun him, drive him back into his jungle lair, for he is the harbinger of Death.."
—29th Scroll, 6th Verse of Ape Law
"Indelible in the hippocampus is the laughter. The uproarious laughter between the two, and their having fun at my expense.”
---Doctor Christine Blasey-Ford

User avatar
InsaneTD
Jedi Knight
Posts: 621
Joined: 2010-07-13 12:10am
Location: South Australia

Re: MORE Conversations From the Professional Front Lines

Post by InsaneTD » 2018-10-09 01:26am

Yeah, I figured it would be too much to ask as I was typing it.

User avatar
Raw Shark
Stunt Driver / Babysitter
Posts: 6434
Joined: 2005-11-24 09:35am
Location: One Mile Up

Re: MORE Conversations From the Professional Front Lines

Post by Raw Shark » 2018-10-09 06:29pm

Back in the one coding class I ever took, I used to comment my code with jokes mostly. EG: "Can you believe this ugly fucking kludge took me 90 minutes? 1 free beer if you make this at least 100% more elegant."

~~~~~

NEW BOSS: So, we have a fourth employee again tonight. I need you to show him around, but he's worked for us before, so he doesn't need training.

ME: Okay. Where did he work for us?

NEW BOSS: He's coming from Quebec and Iliff, but he's worked at Colfax and Hudson before, and 58th and Broadway, and 10th and Broadway. He's bounced from store to store but nobody actually fires him.

ME: Um. At least he's familiar with a wide range of company procedures?

NEW BOSS: Yeah, let's go with that.

"Do I really look like a guy with a plan? Y'know what I am? I'm a dog chasing cars. I wouldn't know what to do with one if I caught it! Y'know, I just do things..." --The Joker

User avatar
LaCroix
Sith Marauder
Posts: 4549
Joined: 2004-12-21 12:14pm
Location: Sopron District, Hungary, Europe, Terra

Re: MORE Conversations From the Professional Front Lines

Post by LaCroix » 2018-10-11 01:34pm

I finally found that bug...

First - it wasn't caused by the new code I added. so I spent two weeks of combing through code bit by bit without finding anything because they told me it comes from "there".

We had a guy fly over and record one of them entering a dozend cases so we had a log of what the hell they were doing. Lo and behold, instead of the ne "QuickClaim" app, they often used the standard "Claim" app, as well. And of course - the cases that we could not explain ALL orignated from the old code. Thats why I could not find anything in the logs - they never came through may code...

The problem is that one part of the old code handles automatic sms notifications, and another automatic emails (email != sms, so it needs to be handled different, fine...) But seemingly, they designed the old code in a way that expects that SMS can only be writen in this case, and THAT case only writes emails. Now, this customer defined his process that for some contracts, he wrote emails where we expected SMS and vice versa. Not many, maybe 10-20% where people did not want emails or did not have smartphones in office.

And the fun thing - the code was the perfect honey trap.
As long as the customer didn's fully trust the systen, and did a "just to be safe" saving before klicking the "notify" button, it worked fine - mails were sent, and SMS as well.
But once the user started to trust the system and klicked the button right away without saving.... depending on how the contract he was creating the claim for was defined regarding emails and/or sms sending, it occasionally dropped emails or sms into the void, becaus the first sending operation altered the claim in a way that meant the other code did not find the parameters that would make him send its messages, anymore. :)
A minute's thought suggests that the very idea of this is stupid. A more detailed examination raises the possibility that it might be an answer to the question "how could the Germans win the war after the US gets involved?" - Captain Seafort, in a thread proposing a 1942 'D-Day' in Quiberon Bay

I do archery skeet. With a Trebuchet.

User avatar
LaCroix
Sith Marauder
Posts: 4549
Joined: 2004-12-21 12:14pm
Location: Sopron District, Hungary, Europe, Terra

Re: MORE Conversations From the Professional Front Lines

Post by LaCroix » 2018-10-11 01:44pm

"As long as you don't trust us, we play nice. Turn your back on us, we'll stab you in the back and twist the knife."

A fitting motto for my company...
A minute's thought suggests that the very idea of this is stupid. A more detailed examination raises the possibility that it might be an answer to the question "how could the Germans win the war after the US gets involved?" - Captain Seafort, in a thread proposing a 1942 'D-Day' in Quiberon Bay

I do archery skeet. With a Trebuchet.

User avatar
Raw Shark
Stunt Driver / Babysitter
Posts: 6434
Joined: 2005-11-24 09:35am
Location: One Mile Up

Re: MORE Conversations From the Professional Front Lines

Post by Raw Shark » 2018-10-15 05:21am

Mispost.

"Do I really look like a guy with a plan? Y'know what I am? I'm a dog chasing cars. I wouldn't know what to do with one if I caught it! Y'know, I just do things..." --The Joker

Post Reply